Warranty coverage is provided in accordance with the applicable warranty terms of the original manufacturer for each specific product. Warranty periods and coverage vary by manufacturer and product category — please refer to the individual product page or contact us for the exact warranty terms applicable to your item.
What's Covered
Manufacturing defects in materials or workmanship under normal use, as defined by the manufacturer's warranty terms for that product. A valid proof of purchase is required for all claims.
What's Not Covered
Normal wear and tear, and damage caused by accidents, misuse, unauthorized modifications, racing, water ingress, or improper maintenance, are excluded from warranty coverage where consistent with applicable law.
How to File a Warranty Claim
- Contact our support team with your order number, proof of purchase, a description of the issue, and photos or video if applicable.
- We aim to respond to warranty claims within 1 business day to confirm whether the issue is covered and to share the manufacturer's specific warranty terms for your product.
- Depending on the issue, resolution may involve a replacement part, a repair, or a full unit replacement.
Shipping for Warranty Claims
For confirmed manufacturer defects, we cover return shipping for the warranty claim. If an item is found to be outside warranty coverage, shipping costs are the customer's responsibility.
Extending Your Battery's Life
To keep your warranty valid and your battery healthy: avoid full discharges, store at 40-70% charge if not riding for extended periods, and avoid extreme temperatures during charging.