Have a question about an order, a product spec, or a return? We're happy to help.
info@smartcitybikes.ch
Phone
+41 77 257 12 16
Business Address
Chemin de la Treille 7A
1297 Founex
Switzerland
Response Time
We respond to all inquiries within 1 business day. For urgent issues with a recent delivery (damaged item, missing parts), please include your order number so we can help faster.
Before You Order
Not sure which e-bike or scooter fits your commute? Send us your typical distance, terrain, and budget, and we'll recommend a few options from our catalog.
After You Order
Every order includes a confirmation email and a shipping confirmation with tracking once it ships. For questions about assembly, warranty, or returns, see our Shipping Policy, Warranty, and Return & Refund Policy pages, or reach out directly.