Order Processing
Orders are dispatched only after payment has cleared. Processing typically takes 1-2 business days, after which you'll receive a shipping confirmation email with a tracking number.
Where We Ship From
All orders ship directly from our warehouse in Switzerland.
Estimated Delivery Times
- Switzerland: 2-5 business days (via Swiss Post)
- Germany: 3-7 business days
- Rest of EU: 4-10 business days
These are estimates, not guarantees. Delivery times may vary due to customs processing, carrier delays, or events outside our control (force majeure).
Tracking and Signature
Every order includes a tracking number. Signature confirmation is required upon delivery for e-bikes, e-scooters, and other high-value items. Please ensure someone is available to receive the shipment, as carriers may require a signature to release the package.
Risk of Loss
Risk of loss transfers to the customer upon delivery, where legally permitted.
Shipping Costs
Shipping costs are calculated at checkout based on item size, weight, and destination.
Assembly
Most e-bikes and e-scooters arrive partially assembled. Basic tools and instructions are included. If you're not comfortable with assembly, we recommend having your item professionally assembled at a local bike shop.
Damaged Shipments
Any visible shipping damage must be reported within 24-48 hours of delivery, with photos. We will open a claim with the carrier where appropriate and arrange a repair, replacement, or refund depending on the circumstances.
International Shipping
Contact us before ordering if you need shipping outside the regions listed above, and we'll confirm availability and costs.
Lost or Delayed Packages
If your tracking shows no movement for more than 5 business days, contact our support team and we'll investigate with the carrier on your behalf.